Leading everyday business operations with customer data

Vahanen is a Finnish consultant partner for the construction and property sector. Vahanen offers services related to real estate and urban development, architecture,
design, surveys and inspections, energy and building lifecycle, the commissioning and supervising of construction work, and the environment. Vahanen employs over 500 specialists who serve customers in 11 locations.

Vahanen aims at guaranteeing an outstanding customer experience to all clients. To achieve the vision, Vahanen and Innolink started the process of building a concrete operating model for the knowledge-driven leadership of customer relations. With the help of the common operating model, Vahanen can strengthen the strategic planning work and operational activities that are based on customer data, monitor customer data and react to it easily, and create system solutions for the reporting and utilisation of information.

The goal is to genuinely lead the operations of Vahanen Group with customer data already in 2020, as knowledge-driven leadership will be established as a fixed part of the everyday management and activities within the group.